Frequently asked questions
No, you’ll need to upload each file separately to your order.
We do not recommend for the quality of the print. Adobe InDesign is the advice.
Good spot! But no worries - we’ve got you covered. We always print in CMYK (that’s full colour), just like you see in the PDF. The slight difference you’re spotting is because the preview shows your wrapper in RGB (that’s just web colour). We don’t use Pantone colours, so we’ll recreate the colours in CMYK to match what’s on screen as closely as possible but sometimes it’s not a perfect match.
You can be sure as sugar we’ll work our socks off to get your choco delivered in a flash - but delivery times do vary, depending on how much you’ve ordered:
180g bars:
- 1 to 250 items: 2-4 working days
- 251 to 500 items: 3-5 working days
- 501 to 3,000 items: 4-6 working days
- 3,001+ items: 6-12 working days
50g bars:
- 250 to 1,000 bars: 3-6 working days
- 1,000 to 2,499 bars: 7-9 working days
- 2,500 to 4,999 bars: 8-10 working days
As soon as your choco's been shipped, you’ll get a track & trace link via email, so keep an eye on your inbox to see when your oh-so-sweet package is on its way. You can also check on your choco's progress by clicking the ‘my orders’ tab in your account.
Noticed you’ve received two different delivery times for your order? It's probably because you've got stuff arriving in separate packages!
You can talk to one of our Tony's about that, by emailing mytonys@tonyschocolonely.com.
Got a question? We've got the answer (.. and lots of chocolate)
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ping an email over to our B2B team
We’re available on working days and always up for a chat! But you can also always contact us by filling out the form below: