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Shipping policy

4. Price/shipping costs

  • 4.1. The prices of all Products that can be ordered via the Webshop are inclusive of sales tax (VAT).
  • 4.2. The shipping costs are based on the total weight of the order and the number of Products. The Webshop calculates the total weight and indicates the corresponding amount for shipping and transport costs. For orders exceeding 300 kg please contact us at ordersuk@tonyschocolonely.com.
  • 4.3. The prices of Products stated in the Webshop are subject to change, at the discretion of Tony’s Chocolonely.

5. Delivery

  • 5.1. Generally, all Products  are deliverable from stock but the delivery times stated by Tony's Chocolonely are indicative only. Exceeding a delivery period does not entitle you to any compensation.
  • 5.2. You will receive a message containing a Track & Trace code as soon as the Products are ready for shipment.
  • 5.3. Tony's Chocolonely will execute accepted orders as soon as possible and in principle within five (5) working days. If the delivery is delayed, either because it is (temporarily) out of stock or delayed for other reasons, or if a delivery cannot be executed or can only partially be executed, you will be notified no later than five (5) working days after placing the order. In that case, you have the right to cancel the order within five (5) working days without incurring any costs.