Frequently asked questions

The small figure (at the top right of your account) opens your profile page. You can change your personal details by clicking on ‘edit profile’. You’ll also find an overview of your past orders, invoices, addresses and custom wrappers.

What we charge on our own Choco Shop reflects the prices that are vital to making sure our cocoa farmers receive a living income. Supermarkets are free to set their own prices, and you'll often see them lowering the price of our bars for special promotions or to be more competitive. We always pay the living income reference price for all of the cocoa beans that we source, so if supermarkets do drop their prices, they take the hit - NOT the farmers.

For orders up to £20 it’ll cost £4.50

For orders over £20 it’s FREE!

Our packing team are a pretty speedy bunch, so we can't always catch an order in time to change or cancel it, but you can pop an email to mailuk@tonyschocolonely.com and we'll let you know if there's anything we can do.

Well then, let's get things sorted! Fill out the contact form, send us an email, or give us a bell on the Choco Phone (open Mon - Fri 11:00 am - 2:00 pm) and we'll help you find a sweet solution to your problem.

So, you want to design your own bar? Cool beans!

Here you’ll find everything you could possibly need to know about pricing, delivery times, flavours and more (including some examples for a bit of inspiration)..

Shipping is on us with orders over £20, and we can only ship to one address.

Customise your bar design online with our wrapper creator

Simply pick your template and choco flavour, and order away!

Create your wrapper offline and upload your own design

Download the template to design your own wrapper in Adobe Illustrator or Indesign, then upload your creation and place your order. Simple!

Hell, yeah! Check out the corporate section below for everything you need to know about this.

Not yet. For now, you can only personalise our big 180g bars of choco.

You can upload your design here. Drag your design file into the square box on the upload page below and preview it in 3D. Happy? Pick your flavour, select the number of bars you want, and hit that order button. Dig in!

Totally! You can save your design in the wrapper creator. Just make sure you're logged into your account before you start so we know where to save your wrapper.

You’ll be able to see all of your designs by heading to your profile page and clicking on ‘my personalised bars’, or via the top navigation bar.

Oh beans, that’s rubbish. Pop us a message here, and well see if we can find a sweet solution for you..

You can talk to one of our Tony's about that, by emailing mytonys@tonyschocolonely.com.

We accept all major credit cards as well as PayPal.

If you have a corporate or reseller account and your order is over £250, payment on account is an option too.

Indeed you can! It’s quick and easy to set up your corporate account here. We’ll need your business details, including your VAT number.

If you're a school, foundation or other type of organisation, simply create a regular customer account and fill in the contact form. Be sure to include your organisation's details in the message and we’ll be in touch to help.

Ah, and one more thing: by ordering through our Choco Shop, you agree to Tony’s terms & conditions. Check ’em out here.

In most cases, you and your choco should be united within 3-5 working days.

During the summer, in the very unlikely event of temperatures reaching 27 degrees or above, we'll put a short pause on deliveries until the weather sorts itself out, which means your choco may arrive a little later than expected. If you need your choco urgently, get in touch and we'll let you know what the options are.

If you're a corporate customer looking to place a big order, check out the detailed breakdown of delivery times here.

Our standard bars of choco are sent from one location, and our personalised bars are sent from another. If your order contains both, they’ll arrive in two parts.

If it’s a large order you’ve placed, sometimes your bars will be sent in a number of boxes which may get separated along the way, so it’s worth giving it 24 hours before getting in touch to ask about any missing choco.

We can only ship our bars to UK addresses right now - but fret not! Our bars are available around the globe: you’ll find us on international supermarket shelves and at different airports too!

If you're in a different country and want to order from the Choco Shop where you are, just switch to the flag of the relevant country (top right of your screen, next to the ‘log in’ button).

Sadly we can’t deliver to the beautiful Emerald Isle just yet, but.. it's on our to-do list so keep an eye out on that!

We’re chuffed that you wanna buy choco for your business! You can set up your corporate account here.

And if you need any convincing as to why it’s a good idea, here are some of the pros:

1. You can pay by invoice

2. You get immediate (automatic) order confirmation

3. You can save your designs and use ’em for repeat orders

4. All your orders sit neatly in the one place

5. You’ll have a top-notch order status overview (incl. tracking links)

6. Download your invoices as PDFs

Be sure to log in with your corporate account before placing your order, so you can pay by invoice. High 5!

Oh yes you do! Set up a corporate account and discounts will be applied automatically at checkout!

For orders up to £20 it'll cost £4.50..

For orders over £20 it's FREE!

You can be sure as sugar, we’ll work our socks off to get your choco delivered to you in a flash - but delivery times do vary, depending on how much you’ve ordered:

• 1 to 250 items: 2-4 working days
• 251 to 500 items: 3-5 working days
• 501 to 3,000 items: 4-6 working days
• 3,001+ items: 6-12 working days

As soon as your choco has been shipped, you’ll get a track & trace link via email. So keep an eye on your inbox to check if your oh-so-sweet package is on its way. You can also check the status of your order in the ‘my orders’ tab in your account.

Noticed you’ve received two different delivery times for your two orders? It's probably because they’re arriving in separate packages!

Indeed you can! If you don't already have one, it’s quick and easy to set up your corporate account here.

You can pay by card or choose to pay ‘on account’ at checkout for corporate orders over £250 and we’ll invoice you.

If you're a school, foundation or other type of organisation, simply create a regular customer account and fill in the contact form. Be sure to include your organisation's details in the message and we’ll be in touch to help.

Ah, and one more thing: by ordering through our Choco Shop, you agree to Tony’s terms & conditions. Check ’em out here.

Each bar has at least 90 days shelf life, but our most popular bars will have much longer than that.

Our 180g bars are fully customisable with your own branding and messaging. The only things that stay the same are the back of the bar where we list our ingredients and the inside of the wrapper where we talk about our story and mission.

Got a special request? Maybe you want your choco wrapped in gold foil instead of silver, or you're placing a big order and want some of your bars to include a winning ticket.. We might be able to pull some strings to make your order extra fancy, so drop us an email and we'll see what we can do!

You bet. You can do a mix of as many flavours and designs as you like in the same order at no extra cost.

No, but the price differs according to the size of your order. So.. The more bars you order the lower the unit price!

How we pack and deliver our personalised bars depends on how many you've ordered..

400 bars or less, are delivered in multiple boxes via DPD, and you'll receive a tracking link via your Choco Shop account.

400 bars or more, are delivered by pallet. Our team will reach out to you ahead of delivery for extra details to ensure a smooth delivery.

We’ll send you an invoice once your choco has been sent out to you, but you'll also find it in your account. Just log in, click on ‘my orders’, and download your invoice from the ‘details’ section.. That’s a wrap!

The small figure (at the top right of your account) opens your profile page. You can change your personal details by clicking on ‘edit profile’. You’ll also find an overview of your past orders, invoices, addresses and any personalised wrappers you’ve designed.

Oh, beans! Don’t worry - mistakes happen. Just send the correct name (along with your order no. or invoice no.) to: chocoshop@tonyschocolonely.com so we can get that sorted for you. Have you accidentally created consumer account and used it to order Tony's for your business? If so, your personal name will automatically appear on the invoice. We can change your consumer account to a corporate one in a couple of clicks. Simply send us your company's details via email to: chocoshop@tonyschocolonely.com.

Ahhh! That might be because you haven’t paid for a previous order (you should’ve received a couple of reminders to do so). When this happens, your account is automatically blocked. You can still place a new order but you'll be asked to pay directly at checkout instead.

If there does happen to be an outstanding payment, we’d suggest getting that settled so we can make ordering nice and simple for you again next time around.

’Fraid not! We can’t process any orders via email, and all orders must go through our website for them to be processed.

If you set up a corporate account with us, you can add your PO number to your order at checkout.

Tony’s company details:

Tony’s Chocolonely

1st Floor Rosedale Studios Rosedale Road

Richmond

TW9 2SX

Phone: 0204 582 6246

Email: chococoins-uk@tonyschocolonely.com

VAT: GB311219747

Company Registration Number: 11565535

IBAN: GB88DEUT40508116078802

BIC: DEUTGB2LXXX

You can find ’em here!

For orders up to £150.00 = £4.99

For orders above £150.00 = free shipping

Speak to a member of our team at mytonys@tonyschocolonely.com

Oh yes you do! Set up a corporate account and discounts will be applied automatically at checkout!

When Tony’s was founded, Max Havelaar (aka Fairtrade Netherlands) was the only organisation seeking to promote fair trade and better living conditions for cocoa farmers. To qualify for Fairtrade certification, production conditions must meet certain minimum social and environmental standards. Also, as a certification system, Fairtrade is most closely aligned with our commitment, because it guarantees a minimum price and works with cooperatives. Having said this, as far as we’re concerned, certification is simply a starting point: the first step on the way to a fair supply chain. We believe it’s possible to do more. That’s why we developed Tony’s 5 Sourcing Principles.

It doesn’t make sense for chocolate bars to be divided into equal-sized chunks when there is so much inequality in the chocolate industry! The unequally-sized chunks of our 180g bars are a palatable way of reminding Choco Fans and Serious Friends that the profits in the chocolate industry are unequally divided.

And in case you haven’t noticed, the bottom of our bars depicts the West African coastline. The chunks just above it represent the Gulf of Guinea. From left to right, you have Côte d’Ivoire, Ghana, Togo and Benin (terribly politically incorrect, we know, but we had to combine them to create enough space for a hazelnut), Nigeria and part of Cameroon.

There are all kinds of labels on chocolate packaging. This is because several certification systems operate under different names. Fairtrade and Rainforest Alliance (previously Rainforest Alliance and UTZ before they merged in 2018) are independent certificates that follow ISEAL’s Codes of Good Practice for Setting Social and Environmental Standards. Some brands have also created their own certification systems, such as Mondelez’s Cocoa Life and Nestlé’s Cocoa Plan.

Certifications are third-party checks on an external set of standards, a kind of compliance check on sustainability for companies. They are, however, not all the same. There are some fundamental differences between Fairtrade and Rainforest Alliance. Fairtrade guarantees a minimum price for their cocoa to protect against market volatilities. Fairtrade believes that farmers are stronger when they join forces, so Fairtrade farmers must be united in a cooperative. Rainforest Alliance places strong emphasis on conservation of the environment and farmers receive a variable premium on top of the market price. They work with cocoa cooperatives, as well as independent farmers.

As far as we’re concerned, certification is a starting point and the proliferation of certification models makes it harder for consumers to understand what they represent. Euromonitor International’s research in 2018 revealed own labels, such as Cadbury’s Cocoa Life or Nestlé’s Cocoa Plan, could create consumer confusion – ‘Many in-house schemes have yet to resonate; and consumers may be unclear about the changing working relationships between certifiers and brands.’

To create a fairer supply chain we believe that companies have to go beyond certification and take full responsibility for their supply chains.That’s why we developedTony’s 5 Sourcing Principles (and made them open source from the start). We invite all other companies that source cocoa to come ’round for coffee (and chocolate) to learn more about how they can adopt these principles through Tony’s Open Chain.

At the moment, we don’t have any plans to produce a sugar-free Tony’s bar or to produce one with a sugar substitute. We exist to end exploitation in cocoa. To achieve this, we have to make the most amazing ethically produced chocolate, so we can help cocoa farmers create a better future for themselves and inspire other chocolate makers to follow our example. In other words, we want to change the mainstream chocolate industry. Sugar-free bars are still too much of a niche product. Producing one won’t help the cocoa farmers. But this may not always be the case. We do our best to always be one step ahead.

The price of organic milk and sugar rose so enormously that we had to raise our prices. The result was that people stopped buying it. That meant we could buy less cocoa, sugar and milk from farmers. Which is not what we want. So, we decided to keep buying the same organic cocoa for the same price, but without the certification. Saves money you know. For the other ingredients we found alternatives that make just as much impact. Vera, our sugarbabe, researched sugar and found out what is actually ‘sustainable’. In the end we chose to get our sugar Fairtrade and traceable in Mauritius. Milk now comes from a group of German farmers via the ‘Faire Milch’ concept.

All of our choco is suitable for vegetarians (including the marshmallow in our Littl’ Bits). We’ve got 3 awesome vegan bars.. 70% dark chocolate bar, dark almond sea salt and dark creamy hazelnut crunch.

The simple reason is because all of our chocolate is made on the same production lines.

We’ve got super strict cleaning rules in place at our factory, and that partly involves running a ‘transition batch’ after each batch of chocolate has been made. By doing this, we clean and remove any remaining chocolate (and allergens) from the line before we start making the next batch. However, chocolate is difficult to clean, and even with these rules in place we still can’t guarantee that any of our bars will be fully allergen-free. That’s why we use ‘may contain’ allergen labelling on the back of our wrappers.